The success of all transactional operations at the business or governance level have traditionally hinged on their quality – as planned and delivered, and as received and perceived. The quality function has performed a key role in defining standards, in the methods deployed for attaining them and closing the loop through the experience response.

However, as machines, systems and processes become autonomous, intelligent and connected, this session discusses what will be the role played by the quality function in future organizations to drive business imperatives,  productivity, competitiveness, Supply Chains, societal impacts in line with SDGs covering all segments of the industry, all functions (cross functional). It would cover the expectations and possible avenues for the Supply Chain particularly MSMEs.

The ongoing pandemic has demonstrated the fragile nature of the social fabric. Different segments of society and business sectors underwent varied experiences and hardships.  Amidst the struggle to sustain livelihoods, essential supplies, utilities, financial systems, healthcare organizations strived to maintain their standards, compounded by the additional safeguards against infection. The pandemic has allowed us to test the robustness of the prevailing systems and opened up numerous possibilities to raise the preparedness levels.

This session will focus on the emerging impact of Quality on critical sections of our society and economy such as MSME, Youth, logistics etc to build a socio-economic structure for Atmanirbhar Bharat.