23 – 24 November 2019 | Taj Bangalore









– Join India’s largest event dedicated to Quality with comprehensive technical content, high-level networking with Global Speakers.

– Join a renowned community of Industry Leaders representing top Organisations.

– Hear exclusive, Quality Sessions and Solutions presented from multiple industry sectors.

– Engage with the industry’s leading solution providers, spearheading innovation in Quality.

– Experience Gala Awards Nite of CII – EXIM Bank Award for Business Excellence.

Meet Potential Partners


Networking Meetings


Sharing & Learning Best Practices


30 ⁺ Sponsors


Acclaimed National & International Speakers




700 ⁺ Delegates


30 ⁺ Exhibitors


CII Institute of Quality is the leading authority in Quality Enhancement among organisations and industries. Over the past century, CII has provided Indian Industries with the support, systems and tools to make a mark in the competitive world. It is realised that the best way to enhance an organisation’s competitiveness is through the quality route.


🕒 0915 – 1035 hrs : Inaugural Session

Inaugural Session: Need for Rethinking Quality

Focus of the session is to detail, as part of the context setting, the enabling conditions including policies, institutional framework and governance focus needed for positioning product, process and management quality at centre stage of all policy making and ensuring quality is an integral and central part of government as well as corporate agenda and national priority for India to become an economic power house and third largest economy by 2030.

0915 – 0925 hrs Welcome Address Mr Vikram Kirloskar/Mr Uday Kotak
0925 – 1000 hrs Keynote Address – Inspiring Story of Bhutan- Economic Sustainability

Mr. H.E. Tshering Tobgay
Hon’ble Prime Minister of Bhutan

1000 – 1030 hrs Keynote address

Prof A Parasuraman,
University of Miami

1030 – 1035 hrs Closing Remarks

Mr. R Mukundan
Chairman, CII Institute of Quality &
Managing Director, Tata Chemicals Ltd

🕒 1035 – 1115 hrs : Special Session

Roadmap for Repositioning Quality: “Contours, Challenges & Corporate Agenda”

The focus of this session is to outline and propose a corporate agenda and roadmap India Inc and for placing “Quality” at the centre stage of all policy formulation, corporate strategy, plans and agenda critical for India Inc to enable India to become the third largest economy, creating jobs, stakeholder value and social capital.

Prof A Parasuraman

University of Miami

(Author of the Services Marketing and Service Quality – SERVQUAL)

🕒 1115 – 1145 hrs : Tea Break
🕒 1145 – 1300 hrs : Session 1 : Analyzing and Understanding the Next Decade (2020 – 2030)

Demographic Trends: Implications & Opportunities

(presentation to bring out the size of jobs market, changing customer and societal expectations, urbanization, growth in middle class, consumption patterns and spends)

  Global Mega Trends BCG / Mckinsey/ Bain Company

Technology Trends: Implications & Opportunities (Presentation to highlight the nature technology changes, their implications, sectoral impact, likely job impact, new skills needed, and strategies needed to address them)


Universities (German/UK, World Bank)

Prof. Dr. Thomas Bauernhansl
Fraunhofer- Institute for Manufacturing Engineering and Automation

Prof. Dr. Michael Beigl
Karlsruhe Institute of Technology, (KIT)
Applications for Quantum Computing

Mr. Jim Clarke

Speaker from Google

Mr. Michael Brett
QxBranch, US

  Manufacturing Trends: Implications & Opportunities (Presentation to highlight the significance and role of digital technologies in new age manufacturing, strategies needed to succeed in the next decade, roadmap to create factories of the future etc)

Mr Ashish Bhat
Head, Digital Factory

🕒 1300 – 1400 hrs : Lunch Break
🕒 1120 – 1330 hrs : Session 2: The ‘Quality” Imperatives for Next Decade and Sustainable Manufacturing

Mass Customization – The Cutting Edge of Manufacturing


Mr Vikram Pawah

Mr Rajkishore Nayak
School of Fashion & Textiles, RMIT University, Brunswick, Australia: mass customization in the apparel industry

Green Manufacturing


GreenCo Certified Company (to be recommended by GBC)

Safe Manufacturing
Delivering Safe Products Globally – UL
The Emerging Product Regulatory Ecosystem in India – aiming for safe consumption

Mr Darpan Jain
Joint Secretary
Department of Commerce

🕒 1330 – 1415 hrs : Tea Break
🕒 1415 – 1530 hrs : Session 3: Significance of Quality for Developing Competitiveness & Strategic Capability
Mission Shakthi (Joint DRDO/ISRO Project) – (Covering National Perspective)

Dr G Satheesh Reddy

Southern Air Command, Bangalore – (Covering ‘Services’ Perspective)

Air Marshal B Suresh

(covering ‘people perspective’   and developing a workforce 2.0)

Mr Tshering Tobgay
Former Prime Minister of Bhutan,

Question and Answer & Wrap up
🕒 1530 – 1630 hrs : Session 4: New Paradigms for Winning Customers through Servicing
Creating a Service Experience for Institutional Customers Forbes Marshall
Creating Quality benchmarks for Customers Servicing

Mr Sanjiv Mehta

Measuring Impact of Service Quality on product sales (J.D. Power 2018 India Initial Quality Study in automotive sector

Mr Kaustav Roy
Director & Country Head India
J.D. Power

🕒 1630 – 1730 hrs : Networking Break
🕒 1700 – 1830 hrs : Award Nite
🕒 1830 – 2000 hrs : Cultural Program
🕒 2000 hrs : Dinner and Close of Day 1 Summit
🕒 1000 – 1130 hrs : Session 5 : Developing a Quality Ecosystem for Services
Developing a Policy Framework for Services Export

Ms Sangeeta Saxena
Director, Department of Commerce

Driving Excellence in Healthcare – (Mandakini to suggest name)  

Raising Standards for Public Services (PS 21 – Change movement in Singapore Public Service


Mr Tang Liheng
Director (Transformation Office) at Public Service Division, Singapore

Question and Answer


🕒 1130 – 1200 hrs : Tea Break
🕒 1200 – 1330 hrs : Session 6: Best Practices in Project Management for the Next Decade.

Challenges & Constraints in Managing Scale & Spread:

Project Director Ayushman Bharat, / Reliance Jio

Managing Speed & Execution for Creating Customer Value:

Director, NHAI or Director Project Train 18

Leveraging Technology for Excellence & Creating Value:

Project Nxt, L & T

Best Practices: Project Kumbh Mela, (3 Guinness Records)         



🕒 1330 - 1415 hrs : Lunch
🕒 1430 - 1500 hrs : Session 7: CII Institute of Quality – Service Portfolio and New Initiatives

Presentations by Vertical Heads

🕒 1500 – 1630 hrs : Session 8 : Valedictory Session Unsung Heroes Driving Inclusive & Sustainable Development
Session Chair

Mr. C P Rangachar
Past Chairman, CII Southern Region & Managing Director, Yuken India Ltd.

  H H Swami Bodhamayananda
Director, Vivekananda Institute of Human Excellence
🕒 1630 – 1640 hrs : Wrap up & close


Shri D. V. Sadananda Gowda


Minister of Chemicals and Fertilizers
Government of India

Mr Vikram S. Kirloskar


President CII & Chairman and MD
Kirloskar Systems Ltd

Mr R Mukundan


Chairman, CII IQ &
MD, Tata Chemicals Ltd

Mr David Rasquinha


Managing Director
EXIM Bank of India

Mr R Gopalakrishnan


Former Executive Director
Tata Sons

Mr Sunil Sinha


Resident Director, MENA
Tata Sons






Quality Summit Feedback

Professionally organised with great value add in terms of sharing by Indian organizations.

Prabhakara A N 
Head, Business Excellence
Bosch Ltd

The Summit dealt aptly with the issues on Quality and Innovation through interactions with many National and International Faculties.

Manojkumar Belgaonkar
Head- Quality 
Siemens Ltd.

The choice of speakers at the summit was excellent. The cultural shows and the BE Awards Nite have added Glamour to the summit.

Devraj Chattaraj
Dy. GM,
Tata Business Excellence Group

Very informative presentations. Interaction with eminent personalities is of immense value, great networking opportunities and excellent organization of the event

V Vijayakumar
Head – Operations
Tech Auto Private Ltd

The Summit was quite informative, wherein many eminent speakers brought out the current status and future perspective of Business world.

Lokesh Kumar Verma

The speakers, their presentations and sharing their experiences were quite informative and inspiring. Indeed it was value addition time.

Anil Islampure
Expert Engineering Enterprises

It was a pleasure to attend this event. Organization of Events & Speakers of the Summit, on subjects relating to Spirituality & Well-being, made it a memorable Summit.

Pramod Vatsa
National Head Operations


Send us a Message

INFO | 9845353135 | 9901972781 | 9900509944
CII Institute of Quality
Bharat Nagara 2nd Stage, Magadi Road Vishwaneedam Post, Bangalore – 560 091

+91-80-2328 6085 / 7690 / 9391