RETHINKING QUALITY FOR NEW INDIA
PARTNER | PARTICIPATE | SHOWCASE
23 – 24 November 2019 | Taj Bangalore
CII QUALITY SUMMIT
– Join India’s largest event dedicated to Quality with comprehensive technical content, high-level networking with Global Speakers.
– Join a renowned community of Industry Leaders representing top Organisations.
– Hear exclusive, Quality Sessions and Solutions presented from multiple industry sectors.
– Engage with the industry’s leading solution providers, spearheading innovation in Quality.
– Experience Gala Awards Nite of CII – EXIM Bank Award for Business Excellence.
Meet Potential Partners
Sharing & Learning Best Practices
30 ⁺ Sponsors
Acclaimed National & International Speakers
700 ⁺ Delegates
30 ⁺ Exhibitors
CII Institute of Quality is the leading authority in Quality Enhancement among organisations and industries. Over the past century, CII has provided Indian Industries with the support, systems and tools to make a mark in the competitive world. It is realised that the best way to enhance an organisation’s competitiveness is through the quality route.
🕒 0915 – 1035 hrs : Inaugural Session
Inaugural Session: Need for Rethinking Quality
Focus of the session is to detail, as part of the context setting, the enabling conditions including policies, institutional framework and governance focus needed for positioning product, process and management quality at centre stage of all policy making and ensuring quality is an integral and central part of government as well as corporate agenda and national priority for India to become an economic power house and third largest economy by 2030.
|0915 – 0925 hrs||Welcome Address||Mr Vikram Kirloskar/Mr Uday Kotak|
|0925 – 1000 hrs||Keynote Address – Inspiring Story of Bhutan- Economic Sustainability||
Mr. H.E. Tshering Tobgay
|1000 – 1030 hrs||Keynote address||
Prof A Parasuraman,
|1030 – 1035 hrs||Closing Remarks||
Mr. R Mukundan
🕒 1035 – 1115 hrs : Special Session
Roadmap for Repositioning Quality: “Contours, Challenges & Corporate Agenda”
The focus of this session is to outline and propose a corporate agenda and roadmap India Inc and for placing “Quality” at the centre stage of all policy formulation, corporate strategy, plans and agenda critical for India Inc to enable India to become the third largest economy, creating jobs, stakeholder value and social capital.
Prof A Parasuraman
University of Miami
(Author of the Services Marketing and Service Quality – SERVQUAL)
🕒 1115 – 1145 hrs : Tea Break
🕒 1145 – 1300 hrs : Session 1 : Analyzing and Understanding the Next Decade (2020 – 2030)
Demographic Trends: Implications & Opportunities
(presentation to bring out the size of jobs market, changing customer and societal expectations, urbanization, growth in middle class, consumption patterns and spends)
|Global Mega Trends||BCG / Mckinsey/ Bain Company|
Technology Trends: Implications & Opportunities (Presentation to highlight the nature technology changes, their implications, sectoral impact, likely job impact, new skills needed, and strategies needed to address them)
Universities (German/UK, World Bank)
Prof. Dr. Thomas Bauernhansl
Prof. Dr. Michael Beigl
Mr. Jim Clarke
Mr. Michael Brett
|Manufacturing Trends: Implications & Opportunities (Presentation to highlight the significance and role of digital technologies in new age manufacturing, strategies needed to succeed in the next decade, roadmap to create factories of the future etc)||
Mr Ashish Bhat
🕒 1300 – 1400 hrs : Lunch Break
🕒 1120 – 1330 hrs : Session 2: The ‘Quality” Imperatives for Next Decade and Sustainable Manufacturing
Mass Customization – The Cutting Edge of Manufacturing
Mr Vikram Pawah
Mr Rajkishore Nayak
|GreenCo Certified Company (to be recommended by GBC)|
Mr Darpan Jain
🕒 1330 – 1415 hrs : Tea Break
🕒 1415 – 1530 hrs : Session 3: Significance of Quality for Developing Competitiveness & Strategic Capability
|Mission Shakthi (Joint DRDO/ISRO Project) – (Covering National Perspective)||
Dr G Satheesh Reddy
|Southern Air Command, Bangalore – (Covering ‘Services’ Perspective)||
Air Marshal B Suresh
|(covering ‘people perspective’ and developing a workforce 2.0)||
Mr Tshering Tobgay
|Question and Answer & Wrap up|
🕒 1530 – 1630 hrs : Session 4: New Paradigms for Winning Customers through Servicing
|Creating a Service Experience for Institutional Customers||Forbes Marshall
|Creating Quality benchmarks for Customers Servicing||
Mr Sanjiv Mehta
|Measuring Impact of Service Quality on product sales (J.D. Power 2018 India Initial Quality Study in automotive sector||
Mr Kaustav Roy
🕒 1630 – 1730 hrs : Networking Break
🕒 1700 – 1830 hrs : Award Nite
🕒 1830 – 2000 hrs : Cultural Program
🕒 2000 hrs : Dinner and Close of Day 1 Summit
🕒 1000 – 1130 hrs : Session 5 : Developing a Quality Ecosystem for Services
|Developing a Policy Framework for Services Export||
Ms Sangeeta Saxena
|Driving Excellence in Healthcare – (Mandakini to suggest name)|
Raising Standards for Public Services (PS 21 – Change movement in Singapore Public Service
Mr Tang Liheng
|Question and Answer|
🕒 1130 – 1200 hrs : Tea Break
🕒 1200 – 1330 hrs : Session 6: Best Practices in Project Management for the Next Decade.
Challenges & Constraints in Managing Scale & Spread:
Project Director Ayushman Bharat, / Reliance Jio
Managing Speed & Execution for Creating Customer Value:
Director, NHAI or Director Project Train 18
Leveraging Technology for Excellence & Creating Value:
Project Nxt, L & T
Best Practices: Project Kumbh Mela, (3 Guinness Records)
🕒 1330 - 1415 hrs : Lunch
🕒 1430 - 1500 hrs : Session 7: CII Institute of Quality – Service Portfolio and New Initiatives
Presentations by Vertical Heads
🕒 1500 – 1630 hrs : Session 8 : Valedictory Session Unsung Heroes Driving Inclusive & Sustainable Development
Mr. C P Rangachar
|H H Swami Bodhamayananda
Director, Vivekananda Institute of Human Excellence
🕒 1630 – 1640 hrs : Wrap up & close
Mr R Mukundan
Tata Chemicals Ltd.
Mr David Rasquinha
EXIM Bank of India
Dr Indu Bhushan
Chief Executive Officer
Mr Kaustav Roy
Director & Country Head – India, J D Power
Mr Ramveer Tanwar
Brahma Kumari Shivani
Quality Summit Feedback
Professionally organised with great value add in terms of sharing by Indian organizations.
Prabhakara A N
Head, Business Excellence
The Summit dealt aptly with the issues on Quality and Innovation through interactions with many National and International Faculties.
The choice of speakers at the summit was excellent. The cultural shows and the BE Awards Nite have added Glamour to the summit.
Tata Business Excellence Group
Very informative presentations. Interaction with eminent personalities is of immense value, great networking opportunities and excellent organization of the event
Head – Operations
Tech Auto Private Ltd
The Summit was quite informative, wherein many eminent speakers brought out the current status and future perspective of Business world.
Lokesh Kumar Verma
The speakers, their presentations and sharing their experiences were quite informative and inspiring. Indeed it was value addition time.
Expert Engineering Enterprises
It was a pleasure to attend this event. Organization of Events & Speakers of the Summit, on subjects relating to Spirituality & Well-being, made it a memorable Summit.
National Head Operations
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