28th Quality Summit








27 – 28 November 2020 | Online


– Join India’s largest event dedicated to Quality with comprehensive technical content, high-level networking with Global Speakers.

– Join a renowned community of Industry Leaders representing top Organisations.

– Hear exclusive, Quality Sessions and Solutions presented from multiple industry sectors.

– Engage with the industry’s leading solution providers, spearheading innovation in Quality.

– Experience Gala Awards of CII – EXIM Bank Award for Business Excellence.

Meet Potential Partners


Networking Meetings


Sharing & Learning Best Practices


30 ⁺ Partners

Acclaimed National & International Speakers




800 ⁺ Delegates

30 ⁺ Exhibitors


CII Institute of Quality is the leading authority in Quality Enhancement among organisations and industries. Over the past century, CII has provided Indian Industries with the support, systems and tools to make a mark in the competitive world. It is realised that the best way to enhance an organisation’s competitiveness is through the quality route.


🕒 0945 – 1100 hrs : Inaugural Session

Inaugural Session: Need for Rethinking Quality

Focus of the session is to detail, as part of the context setting, the enabling conditions including policies, institutional framework and governance focus needed for positioning product, process and management quality at centre stage of all policy making and ensuring quality is an integral and central part of government as well as corporate agenda and national priority for India to become an economic power house and third largest economy by 2030.

🕒 1100 – 1120 hrs : Tea Break
🕒 1120– 1220 hrs Session1 : Panel Discussion

Repositioning Quality: “Contours, Challenges & Corporate Agenda”

The focus of this session is to outline and propose a Corporate agenda and roadmap for India Inc and for placing “Quality” at the center stage of all policy formulation, corporate strategy, plan and agenda critical for India to become third largest economy creating jobs, Stakeholders value and social capital

  Session Chair Mr. David Rasquinha
Managing Director
EXIM Bank of India
  Panelist Mr Kris Gopalakrishnan
Past President, CII & Chairman& Co-Founder, Axilor Ventures

Mr R. Gopalakrishnan
Former Executive Director

Tata Sons Ltd

Panelist Mr B Muthuraman
Past President, CII &
Past Vice Chairman, Tata Steel
🕒 1220 – 1320 hrs Session 2: Understanding the Next Decade (2020 – 2030)

Understanding the Next Decade (2020 – 2030) 
Demographic Trends: Implications & Opportunities
(presentation to bring out the size of jobs market, changing customer and societal expectations, urbanization, growth in middle class, consumption patterns and spends)

Session Chair Mr Sunil Sinha
Resident Director, Middle East & North Africa (MENA), Tata Sons 
Consumer Trends Dr. Ralph Schimpf
Global Vice President- Quality Management
Beiersdorf (Nivea)
Impact of Standards Mr Harold Pradal,
Group Commercial Director
BSI Group
🕒 1320 – 1430 hrs : Lunch Break
🕒 1430 – 1500 hrs : Session 3

“Quality” Imperatives for Customer Delight

In today’s ultra-competitive business environment merely meeting customer expectations is not enough. In order to effectively differentiate themselves from the competition, service providers need to focus on exceeding customer expectations to create customer delight and create a pool of loyal customers. Therefore, when deciding on a service delivery design, it is imperative for the service provider to consider the targeted customer base and their needs and expectations. This will help in developing a service design that will help the provider to effectively manage customer expectations leading to customer delight.

Mr Glenn Mazur
Executive Director
QFD Institute, USA
🕒 1500 – 1600 hrs : Session 4

New Age Technology in Digital World
New-age technologies like machine learning, Internet of Things (IoT) and automation, which if used “intelligently” and in an “assistive manner”, can facilitate growth for businesses. Digital-first organizations that have an integrated approach towards technology-driven business operations are more likely to focus on new and emerging business opportunities using tools such as IoT and AI/machine learning (ML) rather than merely using them to optimize their operations. There are a broad range of new capabilities that will have a big impact, given the size of the population and growing number of millennials in India.

Session Chair

Mr. Ajay Nanavati
Syndicate Bank


Mr. Siva Kumar Padmanabhan
MD & Head of Global Technology Center
AstraZeneca India Private Limited


Mr. Vijayanand Samudrala
Chief Executive Officer
Amara Raja Batteries Ltd

Presentation CII Smart Manufacturing Model
Question and Answer & Wrap up
🕒 1600 – 1630 hrs : Tea Break
🕒 1630– 1730 hrs : Session 5

Journey of Excellence – Global Best Practices

Most organizations recognize that total quality management (TQM) is important but many do not know where to begin or how to sustain it in the long run. There are many examples of organizations that have successfully implemented quality management. Many countries have established national quality awards or business excellence awards to recognize deserving companies. Presents an excellence model for implementing and sustaining business excellence through a structured approach in implementing some of the best practices in TQM found in national quality award winners. Hope that such a model would guide aspiring organizations in their quality journey.


Session Chair Mr Sunil Sinha
Resident Director, Middle East & North Africa (MENA), Tata Sons
EFQM Model Mr Kartik N Modi
Vice President (Special Projects)
Godrej & Boyce Mfg. Co. Ltd
Deming Mr Rajdeepak Chatterjee
Vice President & Head -Business
Excellence, Automotive and Farm
Equipment Sectors
Mahindra & Mahindra Limited
EFQM Model Mr. Neeraj Tekchandani
Director & CFO
Apparel Group, UAE
🕒 1730 – 1800 hrs : Networking Break
🕒 1800 – 1900 hrs : Award Nite
🕒 1900 – 2000 hrs : Cultural Program
🕒 2015 hrs : Dinner and Close of Day 1 Summit
🕒0945 - 1030 hrs : Session by Sister B K Shivani, Brahma Kumaris
🕒 1030 – 1130 hrs : Session 6

Developing a Quality Ecosystem for Services

Over the last few years, organizations in the Services sector have embraced Total Quality Management (TQM) as an effective management tool to improve their service quality. They have begun to show a keen interest by working on quality and related areas. Quality as such has become a major area of attention to practitioners, managers and researchers due to its strong impact on business performance, customer satisfaction and profitability. In the light of this, the forthcoming session, we would be debating and discussing on the journey of Quality or Quality Management and its benefits as well as various facets of service components and the way forward in the world of Digitalization.

Dr. R. K. Bajaj
Scientist-G & Deputy Director General (Standardization), Bureau of Indian Standards
Mr. Pietro Foschi
Group Assurance Director
British Standards Institution, UK
Ms. Sangeeta Saxena
Ministry of Industries & Commerce
🕒 1130 – 1200 hrs : Tea Break
🕒 1200 – 1300 hrs : Session 7

Best Practices for the Next Decade.

Project management is an art as well as science which deals with initiating, planning, executing, monitoring and controlling to achieve the desired objective of the project under stipulated time. With Project management rising as one of the quickest developing fields in the nation, numerous experts are investigating project management of the future. We have seen how companies and government organizations suffered malicious attacks over the years. With cyber-attacks anticipated to increase, security will become an important area for project managers. Emerging technologies have revolutionized the project management industry and transformed traditional practices. The rise of Artificial Intelligence (AI), The Internet of Things (IoT) and machine learning has provided us with valuable data and insights that can transform projects and consumer experience. Gartner has predicted that 30% of our conversations with technology will be through conversations with smart machines.  Mastery of Project Management can offer knowledge and skills that can immediately be applied in the workplace.

Mr Rajnathan
International Accreditation Service (US)
Mr Suresh Sugavanam
Vice President and Managing Director Underwriter Laboratories, South Asia
    Mr. Sunjay J Kapur
Sona Comstar
🕒 1300 – 1400 hrs : Lunch
🕒 1400-1420 : CII IQ Services presentation
🕒 1420 - 1520 hrs : Valedictory Session: Journey Ahead – Lessons for Scaling Quality Beyond

Moderated by Mr. R Srinivasan, Past Chairman, CII Karnataka

Ms. Gitanjali JB
Founding Member and CEO of Himalayan Institute of Alternatives, Ladakh

 Mr. Sanjay Sahay, IPS
Additional Director General of Police  

🕒 1520 – 1530 hrs : Wrap up & close

Wrap up by Mr. Vipin Sahni, Executive Director, CII Institute of Quality
Closing Remarks and What Next by Mr. R Srinivasan, Past Chairman, CII Karnataka

🕒 1530 hrs : Tea & Close


Uday Kotak


President, CII and Executive Vice Chairman & MD, Kotak Mahindra Bank

Chandrajit Banerjee


Director General, Confederation of Indian Industry

Mr R Mukundan


CEO & MD, Tata Chemicals Ltd, & Chairman, CII Institute of Quality

Mr David Rasquinha




Quality Summit Feedback

Professionally organised with great value add in terms of sharing by Indian organizations.

Prabhakara A N 
Head, Business Excellence
Bosch Ltd

The Summit dealt aptly with the issues on Quality and Innovation through interactions with many National and International Faculties.

Manojkumar Belgaonkar
Head- Quality 
Siemens Ltd.

The choice of speakers at the summit was excellent. The cultural shows and the BE Awards Nite have added Glamour to the summit.

Devraj Chattaraj
Dy. GM,
Tata Business Excellence Group

Very informative presentations. Interaction with eminent personalities is of immense value, great networking opportunities and excellent organization of the event

V Vijayakumar
Head – Operations
Tech Auto Private Ltd

The Summit was quite informative, wherein many eminent speakers brought out the current status and future perspective of Business world.

Lokesh Kumar Verma

The speakers, their presentations and sharing their experiences were quite informative and inspiring. Indeed it was value addition time.

Anil Islampure
Expert Engineering Enterprises

It was a pleasure to attend this event. Organization of Events & Speakers of the Summit, on subjects relating to Spirituality & Well-being, made it a memorable Summit.

Pramod Vatsa
National Head Operations


Send us a Message


n.deep@cii.in | 9845353135
t.hariharan@cii.in | 9901972781
karthik.masilamani@cii.in | 9900509944
CII Institute of Quality
Bharat Nagara 2nd Stage, Magadi Road Vishwaneedam Post, Bangalore – 560 091

+91-80-2328 6085 / 7690 / 9391