23 – 24 November 2019 | Taj Bangalore









– Join India’s largest event dedicated to Quality with comprehensive technical content, high-level networking with Global Speakers.

– Join a renowned community of Industry Leaders representing top Organisations.

– Hear exclusive, Quality Sessions and Solutions presented from multiple industry sectors.

– Engage with the industry’s leading solution providers, spearheading innovation in Quality.

– Experience Gala Awards Nite of CII – EXIM Bank Award for Business Excellence.

Meet Potential Partners


Networking Meetings


Sharing & Learning Best Practices


30 ⁺ Sponsors


Acclaimed National & International Speakers




700 ⁺ Delegates


30 ⁺ Exhibitors


CII Institute of Quality is the leading authority in Quality Enhancement among organisations and industries. Over the past century, CII has provided Indian Industries with the support, systems and tools to make a mark in the competitive world. It is realised that the best way to enhance an organisation’s competitiveness is through the quality route.


🕒 0915 – 1050 hrs : Inaugural Session

Inaugural Session: Need for Rethinking Quality

Focus of the session is to detail, as part of the context setting, the enabling conditions including policies, institutional framework and governance focus needed for positioning product, process and management quality at centre stage of all policy making and ensuring quality is an integral and central part of government as well as corporate agenda and national priority for India to become an economic power house and third largest economy by 2030.

🕒 1050 – 1120 hrs : Tea Break
🕒 1120– 1230 hrs : Session 1 : Panel Discussion

Repositioning Quality: “Contours, Challenges & Corporate Agenda”

The focus of this session is to outline and propose a Corporate agenda and roadmap for India Inc and for placing “Quality” at the center stage of all policy formulation, corporate strategy, plan and agenda critical for India to become third largest economy creating jobs, Stakeholders value and social capital

  Session Chair


Mr R. Gopalakrishnan
Executive Director
Tata Sons Ltd

Mr Kris Gopalakrishnan
Axilor Ventures

QRATNA Award Winners

🕒 1230 – 1330 hrs : Session 2

Understanding the Next Decade (2020 – 2030) 

Demographic Trends: Implications & Opportunities

(presentation to bring out the size of jobs market, changing customer and societal expectations, urbanization, growth in middle class, consumption patterns and spends)

Global Mega Trends

Mr Sunil Sinha
Resident Director, MENA
Tata Sons


Manufacturing Trends

Ms Monica Hoftrichter
Head Corporate Quality
Siemens Ltd.

Impact of Standards Mr Harold Pradal
Group Commercial Director
BSI Group
🕒 1330 – 1415 hrs : Lunch Break
🕒 1415 – 1515 hrs : Session 3

“Quality” Imperatives for Customer Delight

In today’s ultra competitive business environment merely meeting customer expectations is not enough. In order to effectively differentiate themselves from the competition, service providers need to focus on exceeding customer expectations to create customer delight and create a pool of loyal customers. Therefore, when deciding on a service delivery design, it is imperative for the service provider to consider the targeted customer base and their needs and expectations. This will help in developing a service design that will help the provider to effectively manage customer expectations leading to customer delight.

Measuring Impact of Service Quality

Mr Kaustav Roy
Director & Country Head India
J.D. Power

Safe Manufacturing

The Emerging Product Regulatory Ecosystem in India – aiming for safe consumption

Mr Darpan Jain
Joint Secretary
Department of Commerce

Delivering Safe products Globally

Mr Suresh Sugavanam
Vice President and Managing Director Underwriter Laboratories, South Asia 

🕒 1515 – 1545 hrs : Tea Break
🕒 1545 – 1630 hrs : Session 4

New Age Technology in Digital World
New-age technologies like machine learning, Internet of Things (IoT) and automation, which if used “intelligently” and in an “assistive manner”, can facilitate growth for businesses. Digital-first organisations that have an integrated approach towards technology-driven business operations are more likely to focus on new and emerging business opportunities using tools such as IoT and AI/machine learning (ML) rather than merely using them to optimise their operations. There are a broad range of new capabilities that will have a big impact, given the size of the population and growing number of millennials in India.


Mr Siddharth Banerjee
Director Sales


Mr Vikram Mehra
Managing Director

Question and Answer & Wrap up

🕒 1630 – 1715 hrs : Session 5

Journey of Excellence – Global Best Practices

Most organizations recognize that total quality management (TQM) is important but many do not know where to begin or how to sustain it in the long run. There are many examples of organizations that have successfully implemented quality management. Many countries have established national quality awards or business excellence awards to recognize deserving companies. Presents an excellence model for implementing and sustaining business excellence through a structured approach in implementing some of the best practices in TQM found in national quality award winners. Hope that such a model would guide aspiring organizations in their quality journey.


Baldrige Model

Mr Sunil Sinha
Resident Director, MENA
Tata Sons

EFQM Model

Mr Kartik N Modi
Vice President (Special Projects)
Godrej & Boyce Mfg. Co. Ltd


Mr Rajdeepak Chatterjee
Vice President & Head -Business Excellence
Automotive and Farm Equipment Sectors
Mahindra & Mahindra Limited.

🕒 1715– 1745 hrs : Networking Break
🕒 1745 – 1900 hrs : Award Nite
🕒 1900 – 2000 hrs : Cultural Program
🕒 2000 hrs : Dinner and Close of Day 1 Summit
🕒 0945 - 1030 hrs : Lecture by Sister B K Shivani, Brahma Kumaris
🕒 1030 – 1130 hrs : Session 6

Developing a Quality Ecosystem for Services

Over the last few years, organizations in the Services sector have embraced Total Quality Management (TQM) as an effective management tool to improve their service quality. They have begun to show a keen interest by working on quality and related areas. Quality as such has become a major area of attention to practitioners, managers and researchers due to its strong impact on business performance, customer satisfaction and profitability. In the light of this, the forthcoming session, we would be debating and discussing on the journey of Quality or Quality Management and its benefits as well as various facets of service components and the way forward in the world of Digitalization.

Developing a Policy Framework – Ecosystem for Services Mr. Adil Zainulbhai
Quality Council of India
Driving Excellence in Healthcare Air Marshall Dr. Pawan Kapoor (Retd.)
Dr D K Aswal
CSIR – National Physical Laboratory
Question and Answer
🕒 1130 – 1200 hrs : Tea Break
🕒 1200 – 1330 hrs : Session 7

Best Practices for the Next Decade.

Project management is an art as well as science which deals with initiating, planning, executing, monitoring and controlling to achieve the desired objective of the project under stipulated time. With Project management rising as one of the quickest developing fields in the nation, numerous experts are investigating project management of the future. We have seen how companies and government organizations suffered malicious attacks over the years. With cyber-attacks anticipated to increase, security will become an important area for project managers. Emerging technologies have revolutionized the project management industry and transformed traditional practices. The rise of Artificial Intelligence (AI), The Internet of Things (IoT)  and machine learning has provided us with valuable data and insights that can transform projects and consumer experience. Gartner has predicted that 30% of our conversations with technology will be through conversations with smart machines.  Mastery of Project Management can offer knowledge and skills that can immediately be applied in the workplace.

Challenges & Constraints in Managing Scale & Spread:

Dr Indu Bhushan
Chief Executive Officer
Ayushman Bharat


Mr Rajnathan
International Accreditation Service (US)

Best Practices: Project Kumbh Mela, (3 Guinness Records)         

Mr Vijay Kiran Anand, IAS
Prayagraj Mela – Adhikari (Kumbh Mela)

Global benchmarks in Healthcare & Education

Queensland Govt, Australia


Dr Shamika Ravi
Brookings Institute, Director of Research, Brookings India  

🕒 1330 – 1430 hrs : Lunch
🕒 1430 - 1530 hrs : Session 8: Journey Ahead - Lessons for scaling quality beyond

Mr Tarun Das
Former Director General & Chief Mentor, CII
Confederation of Indian Industry

Dr. V. Krishnamurthy
Former Chairman
National Manufacturing Competitiveness Council (NMCC)


Dr. R. A. Mashelkar
Former DG, CSIR

🕒 1530 – 1630 hrs : Session 9: Valedictory Session
  1. Sri Sri Ravi Shankar Ji, Art of Living
🕒 1630 – 1640 hrs : Wrap up & close



Shri D. V. Sadananda Gowda


Minister of Chemicals and Fertilizers
Government of India

B Muthuraman


Past President, CII & Past Vice Chairman, Tata Steel

Kris Gopalakrishnan


Past President, CII & Chairman and Co-founder Axilor Ventures

Chandrajit Banerjee


Director General, Confederation of Indian Industry

Mr R Mukundan


Chairman, CII IQ &
MD, Tata Chemicals Ltd

Mr David Rasquinha


Managing Director
EXIM Bank of India








Quality Summit Feedback

Professionally organised with great value add in terms of sharing by Indian organizations.

Prabhakara A N 
Head, Business Excellence
Bosch Ltd

The Summit dealt aptly with the issues on Quality and Innovation through interactions with many National and International Faculties.

Manojkumar Belgaonkar
Head- Quality 
Siemens Ltd.

The choice of speakers at the summit was excellent. The cultural shows and the BE Awards Nite have added Glamour to the summit.

Devraj Chattaraj
Dy. GM,
Tata Business Excellence Group

Very informative presentations. Interaction with eminent personalities is of immense value, great networking opportunities and excellent organization of the event

V Vijayakumar
Head – Operations
Tech Auto Private Ltd

The Summit was quite informative, wherein many eminent speakers brought out the current status and future perspective of Business world.

Lokesh Kumar Verma

The speakers, their presentations and sharing their experiences were quite informative and inspiring. Indeed it was value addition time.

Anil Islampure
Expert Engineering Enterprises

It was a pleasure to attend this event. Organization of Events & Speakers of the Summit, on subjects relating to Spirituality & Well-being, made it a memorable Summit.

Pramod Vatsa
National Head Operations


Send us a Message

INFO | 9845353135 | 9901972781 | 9900509944
CII Institute of Quality
Bharat Nagara 2nd Stage, Magadi Road Vishwaneedam Post, Bangalore – 560 091

+91-80-2328 6085 / 7690 / 9391